CTC Union DVS-8504E Manual de usuario descargar pdf (Pagina 56)

DVS-8504E User Guide

11. TROUBLE SHOOTING

1) I can’t seem to add the DVS video into the NVR live view. Attached is a

screenshot of my NVR setting. Please check what am I missing?

If you are using RTSP streaming, please make sure that you have chosen the

Stream Mode in RTSP properly. (See attached picture). By the way, the 6789

port is for UDP stream. You also have to make sure that there is no firewall or

network block concern if there is network device like NAT between the NVR and

the DVS. Make sure you forward the port properly.

2) In web browser playback, I can’t fast forward the video. I dragged the slider,

but nothing happens.

Yes, we have found this problem in firmware V1.1532 which you have on hand.

This problem didn't exist in the previous edition. We will fix it very quickly and

provide you the updated firmware as soon as it is available.

3) I can’t find a way to backup video directly from the DVS local HDD onto my

PC. I pressed the REC button in playback, it seems to start recording whatever

is playback, but I tried to play the recorded file on VLC, nothing happens. Can I

just copy the video from the DVS HDD to my PC, without waiting for the REC?

The only way to back up the video now from the HDD is to push the REC button

while doing the playback. The backup video needs to be transcoded to AVI

format to be successfully played on the VLC player. Attached zip file is the tool

software that you can use to transfer the back up video. We will provide a more

efficient process to manage the video files in the HDD very soon.

4) The email notifies me of motion detect, but there’s no attachment. Is this

normal?

Please open the DVS page through I.E. Go to

"Setting"-->"Advance"-->"SMTP"-->"General" to set up the email address.

Make sure to check the "JPEG" box to send the attached file.

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CTC Union DVS-8504E Manual de usuario Pagina 56